Naturals Mobile App
Privacy Policy
How Naturals Club & Resort collects, uses, and protects your information in the member app.
Website visitors: If you use our public website contact
form only, see the general website
privacy policy.
This page applies to the Naturals mobile application.
Effective date: June 2, 2026
Last updated: June 2, 2026
This Privacy Policy describes how Naturals Club & Resort (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use the Naturals mobile application (the “App”) and related member services. By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who we are
For privacy-related questions, data access or deletion requests, contact info@naturalsresort.com or use our Contact us page.2. Scope
This Privacy Policy applies to personal information processed through the Naturals App, including information you provide, information generated when you use the App, and information received from our membership and booking systems. This policy does not apply to third-party websites or services that may be linked from the App unless we state otherwise. Our public website may be covered by a separate policy.3. Who can use the App and how accounts work
The App is intended for members of Naturals Club & Resort aged 16 and older. The App does not allow you to create a new membership or register an account inside the App. Membership accounts are created and managed by the club (for example when you join or renew membership). You sign in using your membership number, registered phone number, and a one-time password (OTP) sent to that phone. The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact info@naturalsresort.com.4. Information we collect
4.1 Information you provide
- Membership information: membership number, membership type, and related account details
- Contact information: phone number and email address (where stored on your member profile)
- Identity/profile information: full name, username, and profile photo (if you upload one)
- Authentication information: OTPs entered during login (OTP codes themselves are used to verify you and are not stored long-term as passwords)
- Booking information: sports, spa, and event reservations, including dates, times, courts or services, and player or guest details where applicable
- Booking payment status: whether a booking is marked paid, pending, or covered by a package, as returned from our systems (the App does not collect card numbers for this)
- Support/complaint information: complaint title, description, and photos you choose to upload
- Communications: in-app announcements and notifications related to your membership
4.2 Information collected automatically
When you use the App, we may automatically collect:- Device identifiers: a device identifier sent during login and security checks (such as an Android device ID or iOS vendor identifier)
- App activity: actions in the App, such as bookings created, complaints submitted, and notification interactions
- Technical/log information: IP address, app version, operating system, timestamps, and diagnostic or error information needed to operate and secure the App
- Network information: connectivity status so the App can reach our servers
4.3 Information from device permissions
Depending on how you use the App, we may request access to:- Camera and photos/media: to upload a profile photo or attach an image to a complaint
- Biometric authentication: fingerprint or face unlock, used only on your device to help you sign in more quickly
4.4 In-app payments (current version)
The current version of the App does not provide in-app card checkout or digital wallet features. It is not a payment app, bank, or money-transfer service. Any fees for bookings or membership are handled according to club rules and may be collected outside the App (for example at the front desk or through other club channels). The App may display payment status for a booking (such as paid or pending) when that information is supplied by our booking systems.4.5 Future in-app payments
We may introduce optional in-app payment for eligible bookings in a future update. If we do, we will use a reputable payment processor (such as Stripe or another authorized provider). Before you pay, we will update this Privacy Policy and, where required, provide notice in the App. If in-app payments are enabled, you can expect that:- card details will be entered in the payment processor’s secure checkout, not stored as full card numbers on our servers
- we may receive transaction references, amounts, currency, payment status, payment method type, and limited card details (such as last four digits and card brand)
- the payment processor’s privacy policy will apply to payment data it processes directly
4.6 Information we do not collect
We do not intentionally collect:- Precise location or GPS coordinates from your device
- Contacts or address book data
- SMS content or call logs
- Health or medical records
- Advertising identifiers for ad tracking (the App does not use the advertising ID for ads)
- Full payment card numbers, CVV/CVC codes, or banking PINs through the current App version
5. How we use your information
We use personal information for the following purposes:- Provide member services: authenticate you, manage your session, and provide App features
- Process bookings: create, view, and manage sports, spa, and event reservations
- Provide support: receive, track, and respond to complaints and service requests
- Communicate with you: send OTPs, service messages, announcements, and account-related notifications
- Maintain security: verify devices, prevent fraud and unauthorized access, and protect our systems
- Improve the App: troubleshoot errors, maintain performance, and enhance user experience
- Comply with law: meet legal, regulatory, and contractual obligations
- Process payments (future only): if in-app payments are launched, to complete transactions, provide receipts, and handle billing support
6. Legal bases for processing (where applicable)
Where required by applicable law, we process personal information based on one or more of the following:- Performance of a contract: to provide membership services and App functionality you request
- Legitimate interests: to secure the App, prevent misuse, and improve services
- Legal obligation: to comply with applicable laws and lawful requests
- Consent: where required, such as for optional camera/photo access or biometric login on your device
7. How we share information
7.1 Service providers
We use trusted third-party providers who process data on our behalf, including for:- Cloud hosting and APIs that power the App and store member and booking data
- SMS/OTP delivery to send login verification codes
- Email or messaging for service communications, where applicable
- Membership and operations systems to verify membership and sync bookings and complaints
- Image or file storage for profile photos and complaint attachments, where used
- Payment processing (future only) such as Stripe, if and when in-app payments are enabled
7.2 Club and resort operations
We may share information with authorized personnel or systems needed to operate Naturals Club & Resort services, including sports, spa, events, and member support teams.7.3 Legal and safety reasons
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:- protect the rights, property, or safety of our members, staff, or the public
- detect, prevent, or address fraud, security, or technical issues
- enforce our terms or policies
7.4 Business transfers
If we are involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.8. International data transfers
Your information may be processed in Pakistan and in other countries where our service providers operate. Where required by law, we implement appropriate safeguards for cross-border transfers.9. Data retention
We retain personal information only for as long as necessary to:- provide the App and membership services
- comply with legal, accounting, or reporting obligations
- resolve disputes and enforce agreements
- maintain security and prevent fraud
- Account and membership data: while your membership remains active and as required thereafter
- Booking records: as needed for operations and legal purposes
- Complaint records: as needed to resolve and document support requests
- Authentication and security logs: for a limited period unless a longer period is required
- Payment transaction records (future in-app payments only):</strong > as needed for receipts, disputes, tax, and legal requirements
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information, including:- Encryption in transit: communication between the App and our servers uses HTTPS (TLS)
- secure token storage on your device for authenticated sessions
- access controls and authentication safeguards on our systems
- restricted access to production environments
11. Your choices and rights
Depending on applicable law, you may have the right to:- access personal information we hold about you
- request correction of inaccurate information
- request deletion of certain information
- object to or restrict certain processing
- withdraw consent where processing is consent-based
- lodge a complaint with a data protection authority
12. Account and data deletion requests
You may request deletion of your App account data (data stored for App access and use) by contacting us at info@naturalsresort.com with the subject line App Account Deletion Request. Please include:- your full name
- membership number
- registered phone number
- email address on your account, if any